Shipping Policy
General Shipping Guidelines:
We ship via USPS, FedEx, or UPS. Processing for all orders is typically 1 to 3 business days. Shipping can range from 1 to 7 business days for U.S. customers and 5 to 14 business days for international customers. Wholesale orders processing and shipping can range between 1 to 3 business weeks.
Business days or weeks do NOT include weekends and some holidays. We are not responsible for delayed shipping or delivery due to bad weather, pandemics, postal company errors, and holidays. Expedited or express shipping has a 5 business day maximum turnaround, if chosen and paid for but your order is fulfilled, shipped, and delivered past that turnaround time we will give a partial refund, gift, or store credit.
EXCEPTIONS:
All custom services including wig making and hair coloring have a processing time of 1 to 7 business days PLUS service and shipping of 2 to 7 business days. After 14 business days, if you have not received your order AND have not been given any notice of delayed turnaround, you will be given a gift, a store credit, or refunded a portion of your order under the owner's discretion. Please get in touch with the courier service for information and assistance with all purchases after the allotted shipping time has ended.
If shipping is delayed past 21 business days please contact us and/or contact the postal service utilized if you have a tracking number.